Girl vs Food (and rude customers)
I love going out for food. At university, I spent the majority of my student loan on meals out and even after I graduated, having Wagamama just around the corner from where I worked was lethal. My...
View ArticleHanging on the Telephone: A Generation-Y View On Customer Service
Having to phone a customer service helpline is one of those irritating things that no-one enjoys doing. Not only are you stuck on hold for an unspecified amount of time but they blast rubbish music...
View ArticleMore Than Just a Number: A Generation-Y View On Customer Service
Yesterday I had a bit of time to kill in town before meeting some friends. Having bought way too much stuff for myself recently, I decided to get ahead of the game and find a birthday present for a...
View ArticleMascary! A guide to Generation-Y customer service at make-up counters
I’m a make-up junkie. Ever since my Mum used to give me her rejected samples from the Estee Lauder Christmas gift box and I’d walk around the house with purple lipstick on, make-up’s ability to...
View ArticleA Little Less (Bitchy) Conversation: A Generation Y View on Customer Service...
As a massive girly girl, I love to be pampered. This means that I enjoy getting my hair cut and if I can afford it, I’ll happily fork out for a massage. However, more and more frequently I have come...
View ArticleManaging Expectations – A Generation Y View on Managers
During my working life in the customer service industry, I have been extremely fortunate to have got on well with all my managers, both on a professional and personal level*. However, after talking...
View ArticleTweet Tweet – A Generation Y view on Customer Service via Social Media
Back when Facebook was reserved for university students and Tweeting was what your Gran’s pet budgie did when it was hungry, the only way to contact a company was to send a letter or an email. However,...
View ArticleMotivating Generation Y: Today Customer Service is a Dirty Phrase
Today’s corporate world is driven in ever increasing levels by the desires of its consumers. In the internet age businesses have recognised that their success is at the mercy of end users. Companies...
View ArticleMotivating and Managing Generation Y Employees
I was having a debate with my partner in the local watering hole last night about him frequently working late. His response was “If you want to be successful in your career then you have to put the...
View ArticleGetting the Balance Right – a Generation Y view on Customer Service
I have spent the past six years working in customer services, as well as being a 24 year old who frequently shops, dines out and rings her mobile phone provider in a panic every so often. During this...
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